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In-person Worship FAQ

In-person Worship FAQ

Before Attending In-Person | During In-Person Worship | Contact Tracing

We realize that you may have a lot of questions, and we want to give you the most up-to-date answers to allow you to make the best decision for you and your family when it comes to participating in worship over the next few months. If you have a question that's not addressed here, please email us at [email protected].

Let us prepare ourselves with all the uncertainties, with all the needs, to cling to him and him alone — as we see this new thing (Isaiah 43:19) he is doing in our lives, in our city and in our church.

Know Before You Go

What will limited capacity, modified services look like?

We currently offer hybrid Sunday worship services (in-person and online) at 10 a.m. and 5 p.m. at The Salvation Army (120 W. 14th St.) Registration is not required to attend our Sunday services. We also have Children's Ministry classes for children Birth to 5th grade. Registration is also not required for these classes.

Do I have to register to attend service?

No, registration is not required to attend a Sunday worship service. 

Can I invite a visitor? Will there be room for them?


Do I have to wear a mask during worship?

With the lifting of the NYS mask mandate, masks are now optional to wear for both vaccinated and unvaccinated individuals of all ages on the first floor of the auditorium. NYS Health still strongly recommends that everyone, vaccinated or not, wear a mask in public indoor settings, but it is no longer required.

For those who prefer to remain in a fully socially-distanced and masked area, we will continue to provide this on the second-floor balcony area.

What is the policy for Children's Ministry?

Per the most recently updated NYC masking mandates, though masks will continue to be recommended in our children's ministry, they will no longer be required except for volunteers working with infants.

    Will the pastors and worship leaders be wearing masks?

    All pastors, staff, musicians and volunteers will be allowed to not wear their masks during the service.

    What additional cleaning and disinfection measures will you take?

    CDC guidelines will be followed, and frequently touched surfaces (such as door handles, pews, countertops and bathrooms) will be wiped down before and after service. Hand sanitizer will be available for use throughout the building. The auditorium has also been outfitted with a portable air filtration system that filters the entire space. 

    Will we have access to the restrooms?

    Yes, the restrooms are open.

    Will those seeking wheelchair assistance have access to the sanctuary?

    In order to follow necessary social distancing protocols, those seeking wheelchair assistance must arrive 30 minutes prior to the start of service, so a Downtown Operations worker can assist them into the sanctuary. If you have further questions about this, please email [email protected].

    What if we still don’t feel comfortable returning at this time? Will a live stream be available?

    That is perfectly ok! We strongly encourage individuals who are immunocompromised, considered to be high risk, unwell, or uncomfortable attending in-person services to stay at home and participate online via live stream.

    What to Expect on Sunday

    What time should I arrive?

    Doors open for the 10 a.m. service starting at 9:30 a.m. Starting October 3, doors open at 4:30 p.m. for our 5 p.m. service.

    What can I expect upon arrival?

    Because our worship services do not require registration, you are welcome to enter freely! You will pass by our welcome team, ushers and operations staff who are willing to assist with any questions you may have. There will be signs with the seating guidelines as you enter. Please follow the guidelines accordingly.

    Will you pass out printed bulletins?

    We will have printed bulletins at the 10 a.m. service only. Our 10 a.m. and 5 p.m. services both have an electronic bulletin that can be accessed through the Redeemer app or online. 

    Will Children’s Ministry be offered?

    Yes, we have Children's Ministry classes for children Birth to 5th Grade during our 10 a.m. service. Registration is no longer required for these classes. Please email Lindsay Anderson if you have any questions.

      Where can I park my stroller?

      Since Railton Hall is accessible now, strollers are to be placed in the hallway just outside Railton Hall. If you have newborns/infants that will be with you in service (not in Children's Ministry), please place the stroller in the side foyer outside the main sanctuary or in the back row sanctuary (ask Usher on-site for assistance).

      How will you take up the offering?

      There will not be an offering collection during the service, so no offering plates will be passed. Instead, attendees will be encouraged to give electronically. You can learn more here.

      Will you be serving communion? 

      We are now offering communion every few weeks using individual pre-packaged elements. Those live streaming our services can also partake of communion from home, following the instructions and guidelines laid out during the service. If you watch a recording of a Sunday service where communion is taken, we discourage you from using the recording to partake of the Lord’s supper on your own if it is on a different day than when the recording was filmed. 

      What about the dismissal process?

      If specific direction is needed, our worship leader or pastor will give instructions on how our Usher team will dismiss you.

      Will there be a Coffee Hour?

      Yes, weather permitting will have a Coffee Hour immediately following both services outside the entrance of The Salvation Army. 

      Can I bring food or beverages into the building?

      You will be asked to finish or discard any food or open beverages before entering the building. 

      Contact Tracing

      What should I do if I test positive for COVID-19 after attending service?

      If you test positive for COVID-19, your medical professional will let you know the proper reporting procedures. However, if it was within 14 days of attending a Downtown Sunday service, please contact our staff by email at [email protected] so that we can coordinate care for you while you are ill and, if necessary, notify the other Sunday service attendees about the potential of exposure.

      Will I be notified if someone who attended service tests positive for COVID-19?

      Yes. Following CDC’s guidance, we will notify all attendees from the Sunday services that occurred within the 14 days prior about the potential of exposure.

      Keep in mind, if you attended service with the sick person but followed all safety measures of social distancing (staying 6 feet apart) and kept your mask on at all times while indoors, the possibility of exposure is minimal.

      Learn More

      Receive Care and Assistance

      During this season, we want to pray alongside you and provide resources and care. If you are in need of prayer, financial assistance or any other need, we'd love to hear from you.

      Learn More 

      Virtual Worship on YouTube

      We understand that you might not feel comfortable returning to The Salvation Army as soon as we return, which is totally okay. We'd love for you to connect with us from your home, so we'll continue to offer our weekly worship service on YouTube.

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